Good Sam roadside assistance: casual car assistance service ( flat tiers, locksmith…) are provided

Country: United States good sam
Year: 2012

  • Assistance is provided even for casual servies

Concept

  • Roadside services are fully provided through a mobile application
  • User experience
    • If one runs out of gas in the road he can directly contact customer service representative wit his mobile application
    • The broken car is geo-localized by the emergency center thanks to the phone GPS
    • When requesting assistance service, the customer receives a reference number directly on his phone
  • Features
    • Members are covered in the USA, Canada, Puerto Rico, US Virgin Islands and Mexico
    • Customer has access to additional roadside services in addition to emergency services (battery, out of fuel, flat tire, locksmith…)
    • Members are informed tanks to the application of the discounts
    • Unlimited distance towing to the nearest service facility is provided free of charge

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